1. Introduction

Sailife Ever Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us via our website, product orders, customer service, or other engagements.

2. Information We Collect

We may collect the following data:

• Personal Identifiers: Name, email, phone number, address (for orders, deliveries, or inquiries).

• Business Details: Company name, tax/PIN numbers (for B2B transactions).

• Payment Information: Bank details (for invoices/transactions; we do not store card details).

• Technical Data: IP address, browser type (collected via our website analytics).

• Communications: Emails, chat logs, or call recordings (for customer support).

3. How We Use Your Data

Your information is used to:

• Process orders, deliveries, and payments.

• Provide customer support and respond to inquiries.

• Improve our products/services and website experience.

• Comply with legal obligations (e.g., tax records).

• Send marketing communications (only with your consent).

4. Legal Basis for Processing

We process your data based on:

• Contractual necessity (e.g., fulfilling orders).

• Legal compliance (e.g., financial records).

• Consent (for marketing; you may withdraw anytime).

5. Data Sharing & Disclosure

We may share your data with:

• Service Providers: Logistics partners, payment processors (strictly for order fulfillment).

• Legal Authorities: If required by law (e.g., fraud investigation).

• Affiliates: For internal business operations.

We do not sell your data to third parties.

6. Data Security

We implement measures (encryption, access controls) to protect your data. However, no method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under applicable law (e.g., Kenya’s Data Protection Act), you may:

• Access, correct, or delete your personal data.

• Object to processing or request data portability.

• Withdraw consent (for marketing).

• Lodge complaints with the Office of the Data Protection Commissioner (Kenya).

Contact us at [insert email/phone] to exercise these rights.

8. Retention Period

We retain data only as long as necessary:

• Order records: 7 years (for tax compliance).

• Marketing data: Until consent is withdrawn.

9. Third-Party Links

Our website may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on our website with a revised “Last Updated” date.